Terms and Conditions

Last update: 17.08.2026 · Valid on chapi.ge and CHAPI application

1. General Provisions

1.1. The operator of the platform CHAPI (website chapi.ge and mobile application) is a small entrepreneur Nika Dangadze (P/N 37001054117; hereinafter - "we", "CHAPI").
1.2. By using the Platform, you agree to these terms. If you do not agree, please do not use the Service.
1.3. The service can be used by an able-bodied person who has reached the age of 18.

2. The essence of the service

2.1. CHAPI is an intermediary technological platform that connects consumers, partner facilities (restaurants, pharmacies, markets, etc.) and couriers.
2.2. The manufacturer/seller of the products is the relevant partner facility — he is responsible for the quality, composition and compliance of the products; CHAPI is responsible for the delivery service.
2.3. The prices indicated on the platform are determined by the facilities and may differ from the prices applicable on the spot. The final bill (product + delivery + other components) is always visible before the payment is confirmed.
2.4. Delivery time is approximate and depends on facility load, weather and other circumstances.

3. Account

3.1. During registration, you are obliged to provide accurate data and protect your password.
3.2. You are responsible for the actions performed with the account. If in doubt, contact us immediately.
3.3. CHAPI reserves the right to limit or cancel the account in case of violation of the rules, fraud or misuse of the service.

4. Order and Payment

4.1. Payment methods: cash on delivery; by card online — through the secure system of the Bank of Georgia; Accumulated cashback.
4.2. When paying online, card data is stored and processed only on the bank's side — CHAPI does not see the full card number.
4.3. If the online payment is not completed, the order will not be delivered to the facility and will be automatically canceled within a reasonable time.
4.4. When "remembering" the card, a small verification amount may be deducted, which is returned automatically.

5. Cancellation

5.1. You can cancel the order for free before the facility confirms it.
5.2. After confirmation, contact us to cancel — if preparation has begun, you may be asked to refund the cost of the products.
5.3. If the order is canceled due to us, the facility or the courier, the amount paid will be returned to you in full (see Return Policy).

6. Delivery

6.1. You are responsible for the accuracy of the address and contact number; CHAPI is not responsible for any delay caused by incorrect data.
6.2. The courier is waiting for you at the address in a reasonable time. If the connection fails, the order may be returned to the facility - in this case, the money will not be refunded for perishable products.
6.3. When handing over age-restricted products, the courier is entitled to request an identity document.

7. Cashback

7.1. Cashback is credited to delivered orders at a percentage specified on the platform and is valid for a specified period.
7.2. Cashback is not cash: it cannot be cashed out, it is used only when paying at CHAPI; It is canceled when the account expires or is cancelled.
7.3. The cashback applied to the canceled order is returned to your balance.

8. Prohibited actions

Prohibited: Placing fake orders; Using other people's data; abuse of couriers, facilities or employees; technical abuse of the platform; Manipulation of cashback or promotions system.

9. Scope of Liability

9.1. CHAPI is not responsible for damage caused by force majeure, the quality of the products provided by the facility or incorrect data provided by the user.
9.2. In any event our liability shall be limited to the value of the relevant order.

10. Intellectual Property

The design, logo, texts and software of the platform are the property of CHAPI; Their use without our written consent is prohibited.

11. Amendments and Governing Law

11.1. CHAPI reserves the right to update these Terms; The updated version will be effective immediately upon publication.
11.2. Relations are regulated by Georgian legislation; Disputes are resolved through negotiations, in case of disagreement - in Georgian courts.

12. Contact

Small entrepreneur Nika Dangadze · P/N 37001054117
📞 595 51 90 91 · ✉️ nicolas.danga1997@gmail.com